Compuware has a commitment to building life-long customers by our dedication to providing superior customer support. The FrontLine Service Center has the support information you need, when you need it. Our knowledge-base articles, technical alert notifications, product fixes, technical documentation, event information and more. Give us a call, send an email, search documentation, or visit our support center 24/7. Just let us know how we can help.


The Compuware Partner Network was designed to grow reseller revenue with Compuware products. This program makes it easier to do business with us, identify customer opportunities, and sell and support Compuware solutions. The Compuware Partner Network provides the tools, resources, and support partners need to drive revenue and increase profitability.


These communities provide you with an online forum to collaborate, network and exchange best practices with other Compuware solution users worldwide.

You can access the Compuware User Groups Community using your Compuware FrontLine ID and password. If you are new to the User Group Community, select the group you wish to join and request membership.


Statement of Support for VMware

Compuware will support customers using Vantage to monitor VMware virtual environments. Compuware will provide technical support for Vantage in VMware virtual environments in an identical manner as Vantage is supported on other supported x86-based systems without requiring reproduction of issues on native hardware. Should Compuware have reason to identify the virtualization layer as the root cause of an issue, the customer will be directed to contact the appropriate VMware support provider to resolve the virtualization layer issue.

Vantage Dashboards & Service Model-VMware Integration Support

All Vantage Dashboards & Service Model 11.5 server components can be installed on VMware virtualized environments, specifically VMware Workstation 7.x, VMware Server 2.x, and ESX4.x.

The Vantage vCenter adaptor can monitor virtual environments in vCenter Server 4.0 and higher. The virtual machine must be running with VMware Tools enabled, and the adaptor must be able to access the vCenter Web Services SDK.