Compuware has a commitment to building life-long customers by our dedication to providing superior customer support. The FrontLine Service Center has the support information you need, when you need it. Our knowledge-base articles, technical alert notifications, product fixes, technical documentation, event information and more. Give us a call, send an email, search documentation, or visit our support center 24/7. Just let us know how we can help.

The Compuware Partner Network was designed to grow reseller revenue with Compuware products. This program makes it easier to do business with us, identify customer opportunities, and sell and support Compuware solutions. The Compuware Partner Network provides the tools, resources, and support partners need to drive revenue and increase profitability.

These communities provide you with an online forum to collaborate, network and exchange best practices with other Compuware solution users worldwide.

You can access the Compuware User Groups Community using your Compuware FrontLine ID and password. If you are new to the User Group Community, select the group you wish to join and request membership.

Contact Us

Telephone Support

Compuware offers telephone support services for its products around the world.


North America
Brazil and SPLA
Asia Pacific
Europe, Middle East and Africa

Technical support services are available in the United States and Canada from 8am to 6pm EST, Monday through Friday. For emergency issues, telephone support is available 24 hours a day, 7 days-a-week. For European and International customers, contact your local Compuware office.

The Call Center and License Management services are available in the United States and Canada from 8am to 5pm EST, Monday through Friday. For emergency issues, telephone support is available 24 hours a day, 7 days-a-week. For European and International customers, contact your local Compuware office.

Country Hours Phone Email and Website
U.S. and Canada 8am to 6pm EST, Monday through Friday +1-800-538-7822
Local: 1-313-227-5444
Website: frontline.compuware.com
Email: Contact Frontline

Mainframe Email:
mainframe.usasupport@compuware.com

The Technical support services are available in the Brazil and SPLA (south of Equator) from 8am to 6pm (Brazil Time), Monday through Friday. For emergency issues, telephone support is available 24 hours a day, 7 days-a-week. Technical Support for Spanish Latin America North of Equator (including Mexico) is provided in the USA.

Location Hours Phone Email
Brazil 8am to 6pm (Brazil Time) 0800 761 8628 Atendimento@compuware.com
SPLA* 8am to 6pm (Brazil Time) 55 11 3566-2650 Atendimiento@compuware.com

*SPLA (Spanish Latin America of South of Equator: Peru; Chile; Bolivia; Argentina; Paraguay; Uruguay and Ecuador)

For emergency issues, telephone support is available 24 hours a day, 7 days-a-week using the same phone numbers. For Japanese customers, after-hours phone number differs. For licensing issues, please contact AP Helpdesk regardless of your location.


Location Hours Phone Email
AP Helpdesk
Australia Monday to Friday 8:00am-6:00pm (AEST) 1800 009 539 Mainframe: helpdesk.ap@compuware.com>

Guam Monday to Friday 8:00am-6:00pm (AEST) +61 2 8875 5127 (not a free call number) Mainframe: helpdesk.ap@compuware.com
New Zealand Monday to Friday 8:00am-6:00pm (AEST) 0800 480 436 Mainframe: helpdesk.ap@compuware.com
China Helpdesk
China Monday to Friday 9:00am-6:00pm (Beijing Time) 400-686-5157 Mainframe: helpdesk.cn@compuware.com
Hong Kong Monday to Friday 9:00am-6:00pm (Beijing Time)
IDD +800 2 6666 222 +86-10-58259475(direct) Mainframe: helpdesk.cn@compuware.com
Taiwan Monday to Friday 9:00am-6:00pm (Beijing Time) IDD +800 2 6666 222 +86-10-58259475(direct) Mainframe: helpdesk.cn@compuware.com
India Helpdesk
India Monday to Friday 8:00am-6:00pm (Delhi Time) 000 800 650 1709 (Callers from Non-Bharti/Airtel)
000 800 650 0229 (Callers from Bharti/Airtel Only)
Mainframe: helpdesk.southeast.asia@compuware.com
Malaysia Monday to Friday 8:00am-6:00pm (Singapore Time) 1800 806 511 Mainframe: helpdesk.southeast.asia@compuware.com
Philippines Monday to Friday 8:00am-6:00pm (Singapore Time) 1800 1651 0708 Mainframe: helpdesk.southeast.asia@compuware.com
Singapore Monday to Friday 8:00am-6:00pm (Singapore Time) 1800 5109 197 Mainframe: helpdesk.southeast.asia@compuware.com
Thailand Monday to Friday 8:00am-6:00pm (Singapore Time) 001800 658 117 Mainframe: helpdesk.southeast.asia@compuware.com
South Korea Helpdesk
South Korea Monday to Friday 9:00am-6:00pm (Seoul Time) 080-2190-100
+82-2-6258-3117 (not a free call number)
Mainframe: seoul.techsupport@compuware.com
Japan Helpdesk
Japan Monday to Friday 9:00 am-6:00 pm (JST) Business hours: 0120 188 540 Mainframe: service.desk.japan@compuware.com

Telephone support services are available from 9am to 5pm local time, Monday through Friday. For emergency issues outside of these hours, telephone support is available 24 hours a day, 7 days-a-week using +1-313-227-5444.

Please note that the +800-number cannot be used from most mobile phones.

Location Hours Phone Website
Austria 9am to 5pm local time, Monday through Friday Toll-Free +800 9911 9911
Caller Paid +49 6102 7487444
mainframe.support.de@compuware.com
Belgium 9am to 5pm local time, Monday through Friday Toll-Free +800 9911 9911 mainframe.support.northern@compuware.com
Finland 9am to 5pm local time, Monday through Friday Toll-Free +800 9911 9911 mainframe.support.northern@compuware.com
France 9am to 5pm local time, Monday through Friday Toll-Free +00 800 9911 9911 mainframe.support.fr@compuware.com
Denmark 9am to 5pm local time, Monday through Friday Toll-Free +800 9911 9911 mainframe.support.northern@compuware.com
Germany 9am to 5pm local time, Monday through Friday Toll-Free +800 9911 9911
Caller Paid +49 6102 7487444
mainframe.support.de@compuware.com
Ireland 9am to 5pm local time, Monday through Friday Caller Paid +44 1 628 611 001 mainframe.support.uk@compuware.com
Italy 9am to 5pm local time, Monday through Friday Toll-Free +800 9911 9911 mainframe.support.it@compuware.com
Middle East 9am to 5pm local time, Monday through Friday Caller Paid +44 1 628 611 001 mainframe.support.uk@compuware.com
Netherlands 9am to 5pm local time, Monday through Friday Toll-Free +800 9911 9911 mainframe.support.northern@compuware.com
Northern Africa 9am to 5pm local time, Monday through Friday Caller Paid +44 1 628 611 001 mainframe.support.uk@compuware.com
Norway 9am to 5pm local time, Monday through Friday Toll-Free +800 9911 9911 mainframe.support.northern@compuware.com
Portugal 9am to 5pm local time, Monday through Friday Toll-Free +800 9911 9911 mainframe.support.uk@compuware.com
South Africa 9am to 5pm local time, Monday through Friday Toll-Free +800 9911 9911 mainframe.support.za@compuware.com
Spain 9am to 5pm local time, Monday through Friday Toll-Free +800 9911 9911 mainframe.support.es@compuware.com
Sweden 9am to 5pm local time, Monday through Friday Toll-Free +800 9911 9911 mainframe.support.northern@compuware.com
Switzerland 9am to 5pm local time, Monday through Friday Toll-Free +800 9911 9911
Caller Paid +49 6102 7487444
mainframe.support.de@compuware.com
United Kingdom 9am to 5pm local time, Monday through Friday Toll-Free +800 9911 9911
Caller Paid +44 1 628 611 001
mainframe.support.uk@compuware.com

APMaaS is committed to helping our customers deliver quality web experiences. As part of our commitment, it is our goal to improve the APMaaS services by effectively managing and quickly resolving the technical inquiries of our Clients.

To open new cases, to check on your existing cases, and to access the APMaaS knowledge base, please visit the APM Community

Country Type Phone Website
China Toll Free 400-698-3003 APM Community
Finland Toll Free 990-800-7007-0072 APM Community
France Toll Free 00-800-7007-0072 APM Community
Germany Toll Free 00-800-7007-0072 APM Community
Hong Kong Toll Free 001-800-7007-0072 APM Community
Ireland Toll Free 00-800-7007-0072 APM Community
Italy Toll Free 00-800-7007-0072 APM Community
Japan Toll Free 010-800-7007-0072 APM Community
South Korea Toll Free 010-800-7007-0072 APM Community
Netherlands Toll Free 00-800-7007-0072 APM Community
Spain Toll Free 00-800-7007-0072 APM Community
Sweden Toll Free 00-800-7007-0072 APM Community
Switzerland Toll Free 00-800-7007-0072 APM Community
United States Toll Free 877-844-0341 APM Community
United Kingdom Toll Free 00-800-7007-0072 APM Community
All Local 781-530-1001 APM Community