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Contact Us
Telephone Support
Compuware offers telephone support services for its products around the world.
North America | Brazil and SPLA | Asia Pacific | Europe, Middle East and Africa
| Gomez Support Information
North America |
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The Call Center, License Management and Technical support services are available in the United States and Canada from 8am to 6pm EST, Monday through Friday. For emergency issues, telephone support is available 24 hours a day, 7 days-a-week. For European and International customers, contact your local Compuware office.
- U.S. and Canada: +1-800-538-7822
- Local: 1-313-227-5444
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Changepoint |
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Brazil and SPLA |
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The Technical support services are available in the Brazil and SPLA (south of Equator) from 8am to 6pm (Brazil Time), Monday through Friday. For emergency issues, telephone support is available 24 hours a day, 7 days-a-week.
- Brazil: 0800-723-7899
- SPLA (Spanish Latin America of South of Equator: Peru; Chile; Bolivia; Argentina; Paraguay; Uruguay and Ecuador):
55 11 3566-2650
PS: Technical Support for Spanish Latin America North of Equator (including Mexico) is provided in the USA.
The e-mails available are:
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Asia Pacific |
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For emergency issues, telephone support is available 24 hours a day, 7 days-a-week using the same phone numbers. For Japanese customers, after-hours phone number differs. For licensing issues, please contact AP Helpdesk regardless of your location.
Download Customer Support Guidelines for APAC Customers |
| Helpdesk |
Location |
Telephone |
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AP Helpdesk
Monday to Friday 8:00am-6:00pm (AEST)
APM: APMSupport@compuware.com
dynaTrace: Website
Mainframe/Uniface: helpdesk.ap@compuware.com
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Australia |
1800 644 923
02 8875 5127 (not a free call number)
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| Guam |
IDD +888 474 9748
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| New Zealand |
IDD +800 6449 2300
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China Helpdesk
Monday to Friday 9:00am-6:00pm (Beijing Time)
APM: APMSupport@compuware.com
dynaTrace:
English Language Support:Website
Email (Chinese Only)
Mainframe/Uniface: helpdesk.cn@compuware.com |
China |
IDD +800-820-0165
86-10-85003790 (not a free call number)
For Gomez Saas Customers:
dynaTrace telephone support is also available at
400-698-3003 (local toll free)
10-58259431 (direct)
Monday to Friday 9:00am-6:00pm, for Enterprise customers
Monday to Sunday 8:00am-8:00pm, for Premium customers
(Beijing Time)
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| Hong Kong |
IDD +800 2 6666 222
+86-10-85003790 (not a free call number)
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| Taiwan |
IDD +800 2 6666 222
+86-10-85003790 (not a free call number)
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India Helpdesk
Monday to Friday 8:00am-6:00pm (Delhi Time)
APM: APMSupport@compuware.com
dynaTrace: Website
Mainframe/Uniface: helpdesk.india@compuware.com |
India |
000 800 650 1709 (Callers from Non-Bharti/Airtel)
000 800 650 0229 (Callers from Bharti/Airtel Only)
Customers should request for a 4 digit PIN Code via email APMSupport@compuware.com before calling the toll free number. We apologize for the inconvenience. |
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Southeast Asia Helpdesk
Monday to Friday 8:00am-6:00pm (Singapore Time)
APM: APMSupport@compuware.com
dynaTrace: Website
Mainframe/Uniface: helpdesk.southeast.asia@compuware.com |
Indonesia |
00180 365 7034
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| Malaysia |
1800 806 511
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| Philippines |
1800 1651 0708
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| Singapore |
1800 5109 197
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| Thailand |
001800 658 117
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South Korea Helpdesk
Monday to Friday 9:00am-6:00pm (Seoul Time)
APM: APMSupport@compuware.com
dynaTrace English Language Support: Website
Mainframe/Uniface: seoul.techsupport@compuware.com |
South Korea |
080-2190-100
+82-2-2190-3033 (not a free call number) |
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Japan Helpdesk
Monday to Friday 9:00 am-6:00 pm (JST)
APM: APMSupport@compuware.com
dynaTrace:
English Language Support:Website
Email (Japanese Only)
Mainframe/Uniface: service.desk.japan@compuware.com |
Japan |
Business hours: 0120 188 540
After hours: 0120 188 530 |
Gomez Support Information
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Gomez is committed to helping our customers deliver quality web experiences.
As part of our commitment, it is our goal to improve the Gomez services
by effectively managing and quickly resolving the technical inquiries
of our Clients.
To open new cases, to check on your existing cases, and to access the
Gomez knowledge base, please visit the Frontline Service Center:
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| Country |
Type |
Phone |
| China |
Toll Free |
400-698-3003 |
| Finland |
Toll Free |
990-800-7007-0072 |
| France |
Toll Free |
00-800-7007-0072 |
| Germany |
Toll Free |
00-800-7007-0072 |
| Hong Kong |
Toll Free |
001-800-7007-0072 |
| Ireland |
Toll Free |
00-800-7007-0072 |
| Italy |
Toll Free |
00-800-7007-0072 |
| Japan |
Toll Free |
010-800-7007-0072 |
| South Korea |
Toll Free |
010-800-7007-0072 |
| Netherlands |
Toll Free |
00-800-7007-0072 |
| Spain |
Toll Free |
00-800-7007-0072 |
| Sweden |
Toll Free |
00-800-7007-0072 |
| Switzerland |
Toll Free |
00-800-7007-0072 |
| United States |
Toll Free |
877-844-0341 |
| United Kingdom |
Toll Free |
00-800-7007-0072 |
| All |
Local |
781-778-2701 |