Compuware has a commitment to building life-long customers by our dedication to providing superior customer support. The FrontLine Service Center has the support information you need, when you need it. Our knowledge-base articles, technical alert notifications, product fixes, technical documentation, event information and more. Give us a call, send an email, search documentation, or visit our support center 24/7. Just let us know how we can help.
The Compuware Partner Network was designed to grow reseller revenue with Compuware products. This program makes it easier to do business with us, identify customer opportunities, and sell and support Compuware solutions. The Compuware Partner Network provides the tools, resources, and support partners need to drive revenue and increase profitability.
These communities provide you with an online forum to collaborate, network and exchange best practices with other Compuware solution users worldwide.
You can access the Compuware User Groups Community using your Compuware FrontLine ID and password. If you are new to the User Group Community, select the group you wish to join and request membership.
Compuware offers telephone support services for its products around the world.
The Call Center, License Management and Technical support services are available in the United States and Canada from 8am to 6pm EST, Monday through Friday. For emergency issues, telephone support is available 24 hours a day, 7 days-a-week. For European and International customers, contact your local Compuware office.
The Technical support services are available in the Brazil and SPLA (south of Equator) from 8am to 6pm (Brazil Time), Monday through Friday. For emergency issues, telephone support is available 24 hours a day, 7 days-a-week. Technical Support for Spanish Latin America North of Equator (including Mexico) is provided in the USA.
*SPLA (Spanish Latin America of South of Equator: Peru; Chile; Bolivia; Argentina; Paraguay; Uruguay and Ecuador)
For emergency issues, telephone support is available 24 hours a day, 7 days-a-week using the same phone numbers. For Japanese customers, after-hours phone number differs. For licensing issues, please contact AP Helpdesk regardless of your location.
Download Customer Support Guidelines for APAC Customers
Telephone support services are available from 9am to 5pm local time, Monday through Friday. For emergency issues outside of these hours, telephone support is available 24 hours a day, 7 days-a-week using +1-313-227-5444.
Gomez is committed to helping our customers deliver quality web experiences.
As part of our commitment, it is our goal to improve the Gomez services
by effectively managing and quickly resolving the technical inquiries
of our Clients.
To open new cases, to check on your existing cases, and to access the
Gomez knowledge base, please visit the Frontline Service Center